Frequently Asked Questions

Customer Questions

The business that I added disappeared?

The grade that I entered disappeared?

My comments disappeared or seem to be censored?

Why can't I see all the comments and grades for each question?

Do you collect personal information from me?

I read a comment that was very offensive, I thought you people censored this stuff!

Business Owners/Managers

Can I remove a customers comments?

Can I grade my own business?

I would like to see the detailed comments and grades for my business.

A customer entered some very bad comments about us. This was a rare situation. Can we have the grade removed?

Answers

The business that I added disappeared? If a business is a duplicate of an existing one, we move your grades to the original business. All businesses are verified by humans, if the business could not be located, it is removed.

The grade that I entered disappeared? We monitor all grades. If too many grades are entered for the same business from the same location, we remove them.

My comments disappeared or seem to be censored? Any comments containing profanities are censored. Threats are censored and reported to the proper authorities.

Why can't I see all the comments and grades for each question? This is how we make our money. You will need to pay a small fee to get the detailed report for a business.

Do you collect personal information from me? Sort of. We collect the internet address (IP Address) of your connection. This tells us nothing and is only used for determining duplicate grades and reporting to authorities when threats are made. Sadly, people do threaten harm to others. This will not be tolerated.

I read a comment that was very offensive, I thought you people censored this stuff! All comments are added immediately. Human workers read each comment and censor them appropriately. Unfortunately, some people are just really bad people that can't control themselves.

Can I remove a customers comments? No. However, in the very near future, you will be able to respond to the comments and have your responses appear on the grade page.

Can I grade my own business? Sure, why not? If you do it too many times, we will remove what we believe are multiple comments from the same location.

I would like to see the detailed comments and grades for my business. We are working on a pricing structure to allow you to various reports based on customer feedback.

A customer entered some very bad comments about us. This was a rare situation. Can we have the grade removed? No. Customer service is important 100% of the time. The only way to fix this is to encourage other customers to grade you and average the bad grade away.